WhatsApp Launches New App for Small Businesses

WhatsApp is getting a lot more concern-friendly.

The Facebook-owned conversation service just released a new Android app called WhatsApp Business organisation, which aims to "make it easier for companies to connect with customers, and more user-friendly for our 1.three billion users to chat with businesses that affair to them," WhatsApp wrote in a blog post.

The app is available for download via Google Play in the United states of america, UK, Mexico, Italy, and Republic of indonesia, and is expected to starting time rolling out worldwide "in the coming weeks."

Small business owners tin can use the app to fix a contour with useful information people might demand, including a company clarification, electronic mail, store address, and website. The app also offers messaging tools business owners might find helpful, similar quick replies for frequently asked questions, greeting messages to help people get to know your business concern, and away letters to let customers know you're busy.

WhatsApp Business is also available on the web, and then business owners send and receive messages from a desktop. The platform offers uncomplicated metrics, like how many people read a company'south messages, for example.

One India-based startup called Instalocate, which makes an AI-powered travel assistant that can assist people get compensated for flying delays and cancellations, has been testing WhatsApp Concern and said its "response charge per unit has improved by 30 to 40 percent and we've grown our concern past 25 to thirty percent."

Non-business users tin continue using WhatsApp like usual. Businesses volition at present exist listed as business concern accounts on the app, which should make it easier to tell when yous're talking to a company representative.

"People will go along to have total control over the messages they receive, with the ability to cake whatever number, including businesses, as well as report spam," WhatsApp wrote.

Almost Angela Moscaritolo

Angela Moscaritolo is PCMag'due south skillful on fitness and smart abode products. Teaching yoga for well-nigh x years has helped her in evaluating a range of continued wellness products including fitness trackers, heart rate monitors, rowers, smart scales, stationary bikes, strength training machines, treadmills, and more. Angela also tests smart home devices from her ranch in Florida, including air purifiers, kitchen appliances, and robot vacuums, but to proper noun a few.

Source: https://sea.pcmag.com/news/19173/whatsapp-launches-new-app-for-small-businesses

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